In the 2017-2018 school year, the Technology Services team I was part of at Hartford Union High School (HUHS) delivered zero % network downtime! It was a great achievement and was always the outcome we were striving for. In our case, it gave students and staff uninterrupted access to digital … Read More
A Simple Guide to Fixing Business IT Problems for Small Business Owners.
Fixing business IT problems can be a regular source of pain for many small business owners. Technology is great when it’s working, but can soon become a time and money drain otherwise. Despite the fact that worldwide IT spending was flat in 2016, it still totaled approximately $3.41 trillion. That’s … Read More
Continuous Improvement in IT Service Delivery for Education.
In this article, Director of Technology Services, Nathan Mielke, walks you through how his team at Hartford Union High School (HUHS) have adopted an attitude of continuous improvement to transform IT service delivery at the school and have pushed end-user approval over and above 90%! IT can sometimes be the … Read More
An effective problem solving process for IT professionals.
As IT professionals, we are regularly expected to troubleshoot all kinds of technology problems as they arise during the day to day operations of our jobs. This guide walks you through the thought process and practical steps you need to take for effective problem solving. Sometimes the issues we face … Read More
Application Analysis and End-User Experience part #2 – picking your poison
In the first part of this article, we discussed the reasoning behind the rise in popularity of client-side metrics, application analysis tools and quantification of the user experience. User expectations are changing, and the focus of monitoring should be equally divided between client and server, rather than weighted towards the … Read More
Application Analysis and End-User Experience part #1 – why should I care?
Those who do not learn from history are doomed to repeat it. Attributed to Winston Churchill, this quote has a particular resonance for IT projects. Over the past fifteen years or so, near enough every project I have worked from has suffered from the same problem – that there is … Read More