There are no IT Director manuals on how to start a new job. You just do it because no two situations are the same. On the bright side, there is advice to be offered from those who have done it before. In this article, I’ll share a few of my … Read More
Leveraging quality to fight Technical Debt.
Data, data, data. I love data. Way too much. More than is normal. I’ve written about it. Given workshop and conference sessions on it. I’ve extolled the virtues of high, accountable expectations around Help Desk management more times then I care to admit. A technical college even trusts me to … Read More
Digital Transformation in schools…how real is it?
Over the last year, I’ve done a great deal of reading on Digital Transformation in schools, businesses and other organizations, and nowhere in what I’ve read has there been a focus on devices, storage arrays or core switches. Quite the opposite. Scholars and industry experts write about how organizations are … Read More
Achieving Zero % Network Downtime [Case Study].
In the 2017-2018 school year, the Technology Services team I was part of at Hartford Union High School (HUHS) delivered zero % network downtime! It was a great achievement and was always the outcome we were striving for. In our case, it gave students and staff uninterrupted access to digital … Read More
Continuous Improvement in IT Service Delivery for Education.
In this article, Director of Technology Services, Nathan Mielke, walks you through how his team at Hartford Union High School (HUHS) have adopted an attitude of continuous improvement to transform IT service delivery at the school and have pushed end-user approval over and above 90%! IT can sometimes be the … Read More