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Is this IT Project Management, or a Hamster Wheel of Work??

In Education, IT Strategy, Training by Nathan MielkeNovember 13, 2019

IT Project Management

Life in information technology can feel like one big project that never ends. It can also feel like the types of assignments are non-stop, with life moving from one job to the next. The hamster wheel feeling is no doubt valid, but we should take a step back to help us … Read More

The IT Director’s Guide to Starting a New Job

In Education, IT Strategy, Technology (General), Training by Nathan MielkeJune 25, 2019

The IT Director's Guide to starting a new job

There are no IT Director manuals on how to start a new job. You just do it because no two situations are the same. On the bright side, there is advice to be offered from those who have done it before.  In this article, I’ll share a few of my … Read More

Technical Debt and How to Leverage Quality to Beat It.

In IT Strategy, Technology (General) by Nathan MielkeMarch 23, 2019

Leveraging quality to fight technical debt

Data, data, data. I love data. Way too much. More than is normal. I’ve written about it. Given workshop and conference sessions on it. I’ve extolled the virtues of high, accountable expectations around Help Desk management more times then I care to admit. A technical college even trusts me to … Read More

Digital Transformation in Schools – It’s Not All About the Technology.

In Education, IT Strategy by Nathan MielkeFebruary 4, 2019

Digital Transformation in Schools

Over the last year, I’ve done a great deal of reading on Digital Transformation in schools, businesses and other organizations, and nowhere in what I’ve read has there been a focus on devices, storage arrays or core switches. Quite the opposite. Scholars and industry experts write about how organizations are … Read More

Achieving Zero % Network Downtime [A Practical Case Study].

In Performance, Technology (General), Training by Nathan MielkeJuly 20, 2018

Zero % network downtime

In the 2017-2018 school year, the Technology Services team I was part of at Hartford Union High School (HUHS) delivered zero % network downtime! It was a great achievement and was always the outcome we were striving for. In our case, it gave students and staff uninterrupted access to digital … Read More

Continuous Improvement in IT Service Delivery for Education.

In Performance, Technology (General), Training by Nathan MielkeAugust 9, 2017

continuous improvement

In this article, Director of Technology Services, Nathan Mielke, walks you through how his team at Hartford Union High School (HUHS) have adopted an attitude of continuous improvement to transform IT service delivery at the school and have pushed end-user approval over and above 90%! IT can sometimes be the … Read More

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Source One Technology is a Milwaukee based team of highly skilled Network Engineers, each with 10+ years’ experience in the industry and a proven track record. We’re geeks who love working in technology, excel at what we do, and enjoy tackling new challenges. We cover Southern Wisconsin, including Milwaukee, Waukesha, Dane, Washington, Jefferson, Ozaukee, Racine, and Kenosha Counties.

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