In the 2017-2018 school year, the Technology Services team I was part of at Hartford Union High School (HUHS) delivered 0% network downtime! It was a great achievement and was always the outcome we were striving for. In our case, it gave students and staff uninterrupted access to digital tools … Read More
Continuous Improvement in IT Service Delivery for Education.
In this article, Director of Technology Services, Nathan Mielke, walks you through how his team at Hartford Union High School (HUHS) have adopted an attitude of continuous improvement to transform IT service delivery at the school and have pushed end-user approval over and above 90%! IT can sometimes be the … Read More